I Failed the DoorDash Background Check – Here’s Exactly What Happened

By / August 18, 2025

I was excited to start earning money as a DoorDash delivery driver. The flexible hours, quick cash, and being my doordash background check failed boss sounded perfect. But then the email came: “Your DoorDash background check did not pass.”

Confused and frustrated, I wanted to know exactly what happened and what my next steps were. Here’s my story — and what I learned along the way.

The Application and Background Check Process

Applying to DoorDash seemed simple enough. I submitted my info, uploaded my driver’s license, and gave permission for a background check through Checkr, DoorDash’s third-party screening partner.

A few days later, I received an email saying I failed the background check. No detailed explanation at first, just a link to view my report.

What Was in the Report?

When I accessed my background check report, I found:

  • A misdemeanor conviction from 5 years ago

  • A couple of traffic violations within the last 3 years

  • A note about a pending case (which I honestly forgot about)

At first, I wasn’t sure if all of these were disqualifying factors, so I started researching DoorDash’s policies.

Why Did I Fail?

DoorDash typically disqualifies applicants for:

  • Violent or serious felony convictions

  • Recent DUI or reckless driving charges

  • Multiple recent moving violations

  • Certain pending criminal charges

In my case, the misdemeanor conviction combined with the pending case was likely the reason I failed. The traffic violations probably didn’t help either.

What I Did Next: Reviewing and Disputing

I realized I needed to understand if the report was fully accurate. I requested all related court documents and found that one of the charges in the report had actually been dismissed, but it was still listed.

I immediately filed a dispute through Checkr’s candidate portal, providing:

  • Copies of the court dismissal paperwork

  • A clear explanation of the error

  • Proof of identity to confirm the record was mine

I made sure to submit everything within the 30-day dispute window.

Waiting for a Response

Checkr notified me that they were investigating the dispute. It took about 3 weeks, but eventually, they corrected the record and removed the dismissed charge from my report.

Contacting DoorDash After the Update

After the correction, I contacted DoorDash Support through the app and explained the situation. They said my updated background check would be reviewed again and that I could reapply.

Lessons Learned and Tips

  • Don’t panic if you fail: Get your report, read it carefully, and verify every detail.

  • Dispute inaccuracies fast: You only have 30 days, and strong evidence helps.

  • Understand DoorDash’s disqualifiers: This will help you anticipate if certain convictions or violations could be an issue.

  • Stay patient: Background check disputes can take weeks.

  • Consider other platforms: If DoorDash doesn’t work out, others like Uber Eats or Grubhub might have different criteria.

Final Thoughts

Failing the DoorDash background check felt like a setback, but it taught me to be proactive about my records. If you’re in the same boat, know that you’re not alone — and with the right steps, you can improve your chances or find alternatives.

If you want, I can help you understand your background check or guide you through filing a dispute. Just reach out!

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